At this time we are currently not accepting returns or exchanges due to COVID-19. This is temporary. Sorry for any inconvenience.
Read our regular return policy below:
If you would like to return an unworn and undamaged product you will need to do so within 14 days of delivery.
To complete a return, please send us an email at email@example.com with “Return” in the subject line and provide us with the order number and the reason for the return. Once we receive your email we will send you shipping information. Please note that the product must be in new and unused condition, in the original packaging, and sent back within 14 days to return for a full refund.
You will receive a full refund once we have received your return unless, upon inspection, the product has signs of wear or has been damaged in anyway. In this case the item will not be refunded and the item will be sent back to you.
Customers are responsible for return shipping fees. Marigold and Shell will only cover shipping costs for returns if the return is a result of our error.
To prevent any fraud, we will only refund to the credit card that was used to place the order.
We accept exchanges of items that are in new and unused condition and in the original packaging within 14 days of delivery. To issue an exchange, please send us an e-mail at firstname.lastname@example.org with “Exchange” in the subject line with your order number, and the product you want to exchange for and we will provide you with the correct shipping address. Additional fees may apply if the item you are exchanging for is more expensive. The consumer is responsible for shipping costs, and for the cost of any damaged goods during transit.
If the product has been damaged in transit, you should immediately report to us through email with the subject line “Damaged in transit”. In your email please provide us with your order number. We may require a photo of the damaged product.
If your jewelry is not handled with proper care and you begin to see signs of wear on your jewelry, this is not a reason for a dispute. You can read more about proper jewelry care here...